Frequently Asked Questions
Everything you need to know about your CAMILLA journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return window for all full-priced items. Products must be in their original condition, unworn, and with all tags attached. Please note that certain sale items may be final sale.
How do I care for my CAMILLA garments?
Due to the delicate nature of our hand-applied crystals and luxury fabrics, we recommend a professional dry clean only. Always refer to the specific care label inside your garment for detailed instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options such as Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Our team works quickly to pack your order, so we cannot guarantee changes once it is placed. Please contact our Customer Care team immediately if you need to update your shipping address.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.